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Personal Information

Luís Mourinho, PMP

Information Technology

Nationality: Portuguesa

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  • Mobile +559492693321
  • business
  • intelligence
  • suporte
  • decisão
  • business
  • objects
  • crystal
  • ibm
  • datawarehouse
  • report
Work Experiences
01/05/2008 - Present

Associate Project Manager – Metrics & Reporting

Companhia IBM Portuguesa, S.A. - Lisboa

Information Technology and Services

Manage SLA implementation projects in their different phases: Initiating, planning, executing, controlling, and closing;

Provide control reports, scope management, problem solving, risk identification and management, keep stakeholders committed into the project\'s activities;

Implement SLA (Service Level Agreement) and manage all information related with SLAs in two of the major outsourcing accounts in IBM Portugal;

Define metrics and it\'s measuring methods, ETL (Extract, Transform and Load) tools and targets;

To gather and manage information required for measuring and reporting service management in an outsourcing contract;

Deploy tools and procedures for the purpose of data integration, transformation fostering automatization and cross-validation;

Coordinate with other team members, other team\'s members and with customer representatives in order to delivery adequate reporting;

Negotiation with customer about several aspects related with SLA;

Technical Leadership in Metrics & Reporting team.

Accomplished Associate Project Manager accreditation.

12/03/2008 - 30/04/2008

Novabase Business Intelligence Consultant

DGITA (IT Department of Finance and Public Administration Ministery)

Public Administration

Executed several requests for changes in a BusinessObjects implementation project;

Worked with BusinessObjects XI Universe Designer and Reporter and with Oracle Database.

10/07/2006 - 20/03/2008

AGAP2 Business Intelligence Consultant

OSIS/IBM - Tagus Park - Oeiras, Portugal


Reporting on SLA, Resourse Units, Consumes, and other contractual items to be monitored and controled under IBM outsourcing contracts;

Reporting processes analysis and optimization in order to increase the workflow efficiency and the accuracy of data;

Definition of ETL (Extraction, Transforming and Loading) processes to extract data from DB2 databases, that belong to
Tivoli monitoring platform, and from several other data sources (DB2, TSM, xls, csv, tsv);

Design and develop datamart on MS SQL Server 2000 for contractual reporting;

Report design using Crystal Reports XI Reporting tool and MS Excel;

Colaboration in the development of new tools and methods for reports production.

15/03/2006 - 30/06/2006

AGAP2 Business Intelligence Consultant

Sonaecom - Green Park, Lisboa, Portugal


Quality Assurance team working with datawarehouse projects.

Acceptance tests on datawarehouse projects using Oracle databases and BusinessObjects reporting tool.

19/07/2004 - 23/12/2005

Technical Support Engineer

Business Objects, SA (Atlanta, Georgia, United States)

Business Intelligence Software

Technical Support for Latin America customers (in Portuguese and Spanish) on the following products: WebIntelligence (2.x and 6.x), Desktop products(5.1.x and 6.x), Application Foundation, BCA, BO XI, Crystal XI, PM XI, OLAP Intelligence XI;

Technical Support for USA customers – WebIntelligence (2.x and 6.x);

Training and expertise in Business Objects Products: installation, configuration and troubleshooting;

Training and expertise using platforms supported by BusinessObjects: Databases (Oracle, DB2, Sybase or SQL Server), Operating Systems (Windows and Solaris) or Application Servers and Web Servers (Apache/Tomcat or Websphere/IHS);

Training in Customer Care;

Good understanding of company structure, its procedures and relation with external companies like partners or customers.

Expertise in business intelligence, reporting, data structure designs and corporate information management and distribution.

20/04/2003 - 19/04/2004

Information Systems Analyst/Developer

Freios Controil, Ltda (São Leopoldo, Rio Grande do Sul, Brasil)


- Research on techniques and procedures to apply in the IS development;
- Research on using the Clarion programming technology with relational databases;
- Research on techniques for making the migration from the old system to a SQL Server-based system;
- Development of some pilot applications and performance tests;
- Database administration (SQL Server 2000 and PostgreSQL).

01/06/2000 - 01/12/2002

Information Systems Analyst/Developer

Núcleo de Gestão de Sistemas de Informação ISCTE - Lisboa, Portugal


- Development and maintenance of operational information systems (using Powerbuilder)
- Participation in user training and support to the information systems
- Coordination and management of the department
- Database administration (Sybase Adaptive Server Enterprise)

Education and Training
02/11/2011 - 01/11/2014

Project Management Professional

Project Management Institute

Project Management

08/08/2010 - 23/08/2010

ITIL v3 Foundation Certification


ITIL Foundational Concepts and Methodologies.

01/09/2007 - 01/07/2008

Post-Graduation on Knowledge Management and Business Intelligence

ISEGI - Higher Institute for Statistics and Information Management

16 (0-20)

Business Intelligence, Datamining, Knowledge Management, Project Management

07/11/2006 - 14/11/2006

Training on SAS Programming I and II

SAS Portugal

Programming using SAS programming language.

07/2004 - 12/2005

Trainning on BusinessObjects

Business Objects, SA

- Trainning on the following Business Objects products: BusinessObjects; WebIntelligence; Designer; Performance Management; Application Foundation;

- Trainning on Customer Care.

10/1997 - 06/2002

Graduated in Computer Sciences and Business Management

Higher Institute for Labour and Business Studies (ISCTE) - Lisbon - Portugal

Decision Support Systems; Business Management; Information Systems; Statistics; Artificial Intelligence; Databases

Personal Skills
Mother tongue(s)
Other language(s)
  • French
  • Spanish
  • English
Personal skills and competences
Team spirit, organized, responsible, methodic, interested for different cultures, active learner.
Communication skills
Worked and lived during 2004/2005 in a multicultural environment in Atlanta - USA ;
Participation in team-building events;
Integration on brazilian society during the years of 2003/2004;
Practice of capoeira.
Organisational / managerial skills
Volunteer at NGO "SOS Racismo" as trainner;
AIESEC member in 2003/2004 - organization of integration events, communication with target public, planning, several tasks execution.
Technical skills and competences
Hardware assemblage and configuration for desktop equipments.
Driving licence
Type B
Issued in 2005
Additional information

10/03/2013 02:53:16 4691 1708